Case Studies
Working with individuals, leaders, teams and systems
Here’s a small selection of the work we’ve supported — showing how we’ve helped partners across both public and private sectors move from fragmentation to coherence through collaborative, constructive communication.
If you’d like to know more, or talk about how we could support your system, let’s start a conversation.
Case Studies
Working with individuals, leaders, teams, and systems — from public health to neighbourhood care
unblocking a stuck system
Mental Health Practitioner Integration
Context: Partners in primary care and a local Community & Mental Health Trust had spent years trying to embed a new practitioner role in primary care. Cultural misalignment meant the role never stuck — and post-holders kept leaving.
What we did: After a round of stakeholder engagement (surveys, focus groups, and one-to-ones), we designed a 2-hour cross-system workshop to surface and address the real friction points — structural, cultural, and relational.
What shifted: The group co-created a unifying vision and agreed on operational structures to support the role moving forward. One session — three years of tension unlocked.
Leadership Development
Neighbourhood Care (PCN)
Context: We were commissioned to help 16 PCN leadership teams prepare for neighbourhood care in line with the Fuller Stocktake.
What we did: We delivered a 3-part programme that explored leadership styles, challenges, and context — including 1:1 coaching for each team.
What shifted: Teams emerged with bespoke action plans and renewed clarity on how to lead integrated care across their local neighbourhoods.
Team Development
Primary Care
Context: A number of GP practices and PCNs approached us for support in building more cohesive, confident teams.
What we did: We ran workshops on shared values, reflective practice, vision-setting, and priority planning — helping teams move from co-existing to collaborating.
What shifted: Clearer purpose, deeper connection, and actionable plans that teams owned themselves.
Team Development
Collaborative Knowledge Networks (CKNs)
Context: We were asked to help PCN multidisciplinary teams break down interprofessional silos — and think more like a joined-up system.
What we did: Through our CKN model, we supported people to recognise the value of their lived expertise and use it to co-create solutions.
What shifted: Trust, mutual respect, and genuinely new thinking — not imposed, but emergent. The result? More confident decisions, stronger partnerships, and more sustainable change.